Free shipping on all Australian orders over $100!
All orders are posted express delivery. Express deliveries are $15 on all Australian orders. If your order exceeds $100 it is totally FREE. The free shipping discount is applied automatically in the cart when the $100 threshold is reached.
We use Australia Post (eParcel and Express). This means that no matter how large or small your order is, you can feel confident and trust that your order will arrive.
Deliveries are usually received within 3 business days.
WHEN WILL MY ORDER BE PROCESSED
We process orders within 24 hours, however please note that orders placed on Friday after 5 PM will begin processing on the following business day.
WHEN WILL MY ORDER BE SHIPPED
We dispatch all orders within 24 hours, with the exception of weekends and holiday periods.
If you’d like to return an item to us, please view our return information here.
We ship to Australian addresses only. We do not ship internationally. Delivery times vary between 1 to 4 days. Please note this is business days and does not include weekends or Public Holidays. Please ensure that all your contact details are correct before placing your order. Once sent we have no way of tracking or finding your item if you make a mistake
WHAT IF MY ORDER HAS GONE MISSING?
The delivery times listed above are from the time the parcel is posted, not from the date of order. Please check the following if your parcel hasn’t arrived.
- Check at your local post office or mail centre in case they’re holding it safely for you (sometimes the postie forgets to leave a card.)
- If you are having the parcel delivered to work, check with your colleagues and with the mailroom to see if they have seen your parcel.
- Check your order to ensure the address you used was correct.
- Check PayPal too as sometimes a variance on your PayPal account can be the culprit.
- If you’ve tried all these and still no order then please call us and we’ll do our best to locate it for you or point you in the right direction of finding it.
WHAT IF IT'S OUT OF STOCK?
We will always post your order as soon as we receive it, however as we are also a clinic that sells in clinic sometimes items sell out in store, especially during peak times. In placing your order online you accept that this may occur from time to time. If your item is out of stock (or discontinued without notice to us) and a delay is expected we will contact you via email or phone to arrange a replacement or refund. Please ensure your contact details are correct upon ordering. The wait time for out of stock items is approx 10 days maximum. We are happy to offer you a refund, credit or replacement for your out of stock item if you don’t want to wait. We reserve the right to change our shipping charges and terms without prior notice.